In addition to the positions listed below, please check the City of Norfolk Job Page for animal services, customer service, horticulture, maintenance and security positions.
Education Department Manager
The Virginia Zoo is seeking an Education Manager to organize and manage all aspects of the Education Department of the Virginia Zoo, including planning, developing and administering educational programs for the institution. Responsibilities include working with the Zoo's leadership team and Zoo Society Board to develop and deliver a broad range of educational programming to Zoo visitors, and the community, which support the mission of the Zoo and the market in which it operates.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform the following satisfactorily:
- Manages department of five direct reports.
- Perform specific research/investigation into operational issues, as requested.
- Provides support to staff.
- Plan, develop, implement and/or oversee all educational content for Zoo education programs, to include programming for all ages, on- and off-site, free and fee-based.
- Train all full time education staff and directing training programs for front-line education staff, including teachers, animal handlers, docents and other volunteers.
- Interview, hire and evaluate work performance of Education Department staff.
- Prepare and manage budget for Education Department programs.
- Prepare monthly, quarterly and annual reports on education audiences and efforts.
- Continually evaluate programs and their effectiveness, based on feedback, attendance, profit, etc.
- Must keep up-to-date with the latest developments in exhibit and classroom learning concepts, techniques and innovations.
- Recommend, develop and schedule continuing education and development courses for department staff and docents.
- Develop, design and maintain all educational components on Zoo grounds including, but not limited to, classrooms, exhibit graphics, interactive educational exhibit features and other signage.
- Plan, develop and implement free on-site conservation events to showcase zoo animals and zoo conservation efforts, and coordinate staff and volunteer involvement.
- Arrange for educational assistance or presentations during Zoo-sponsored special events and busy visitor periods.
- Coordinate with Marketing and PR Department to manage web content and advertise education programs.
- Coordinate with Animal Services Department to direct program animal collection.
- Direct spring and summer camp programs, adhering to state child day center rules and regulations. Manage instructors in the development and implementation of camp content.
- Develop and maintain relationship with area schools, adult and youth organizations, and universities in order to generate the external market and recruit resources.
- Must cultivate collaboration and networking with regional resources and AZA accredited institutions.
- Coordinate institution educational activities with those of other area organizations.
- Develop and recommend department procedural improvements.
- Order and maintain supplies for department.
- Assist with special projects and help other Zoo employees as needed.
- May be required to speak before schools, community groups and media agencies in order to promote institution programs.
- May be required to teach classes and/or programs, and lead tours associated with the department or Zoo.
- Other duties as assigned.
EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must have the following education and/or experience:
- Bachelor's degree in associated field and four years of progressive experience in a zoo, aquarium or related industry.
- Ability to analyze departmental data and provide recommendations.
- Ability to maintain a professional appearance and present a positive company image to the public.
- Have experience in staff training, process management, forecasting and personnel management.
- Ability to serve in every respect and at all times as a goodwill ambassador for the Virginia Zoological Society and the Virginia Zoo in contacts with Zoo visitors and the general public.
- Possess excellent communication skills, both verbal and written, to establish and maintain effective working relationships with staff, volunteers, and the public.
- Possess skill in thinking logically in order to troubleshoot, analyze situations and make sound business decisions.
- Ability to arrive to work on time and maintain a positive attendance record.
- Ability to work a highly flexible schedule.
- Possess skill in prioritizing and delegating responsibilities when necessary; possesses effective time-management skills.
- Ability to handle multiple tasks simultaneously.
$32,000 - $40,000 Based on experience.
To apply, please send your resume to Allyson Zahm at Allyson.Zahm@norfolk.gov. Please note that due to the large number of applications, we may not be able to respond to every applicant, but those selected for interview will be contacted.