Membership FAQs

How long is my membership active?

Your Zoo membership will be valid for one year from your purchase date.

How long after I purchase a Zoo membership will I receive my membership card?

Your membership card should arrive 7 to 10 business days after you join.

If I join online, can I use my benefits when I visit the Zoo today?

Yes! If you have plans to visit the Zoo and wish to use your member benefits, simply join online. After your transaction is complete, you will receive an e-mail confirmation. Please print the e-mail confirmation and bring it with you to the Zoo.

Can I lend my membership card to a friend?

No. Memberships are nontransferable and are intended for use by individual households only.

Can you add an additional adult or child to a membership level?

No. You must upgrade to the next level that allows additional guests.

What if lose my card? Can I get a new one?

If you lose your card, stop by or call the membership office at (757) 441-2374 for a replacement card. There is a $5 fee to reprint cards.

Why do I have to show a photo ID when I use my card?
We request a photo ID to help protect members whose cards might be lost or stolen.

Is a Virginia Zoo membership good at other zoos?

Yes! The Virginia Zoo has a reciprocal agreement with hundreds of zoos throughout the country. These zoos or aquariums offer Virginia Zoo members free or discounted admission to their institutions. Each participating zoo or aquarium is responsible for determining their reciprocal admission policies. We strongly recommends calling ahead before visiting a reciprocal institution to confirm their offer.

Who can purchase a military membership?

Anyone with a valid membership ID (active, retired, dependent, etc.) can purchase a military membership. When purchasing the membership, you must show your valid ID and when you visit the Zoo, you must show your valid ID with their membership card at the ticket gates.